ADONAIFIRST.COM
NON-REFUND • NON-RETURN • NON-EXCHANGE POLICY
1. Print-on-Demand Business Model
Adonaifirst.com operates as a print-on-demand company. Products are produced specifically after an order
is placed, based on the customer’s selected product, design, color, size, quantity, and other order
specifications. Because each order is custom-produced for the individual customer, we generally cannot resell
items that are produced incorrectly due to information supplied by the customer.
2. All Sales Are Final
All orders are non-refundable, non-returnable, and non-exchangeable. Once an order has been placed
and production has begun, the order cannot be canceled, returned, exchanged, or refunded due to a change of
mind, incorrect size selection, incorrect color/design selection, ordering the wrong product, or any other
customer preference or ordering mistake.
3. Size and Order Selection — Please Verify Before Ordering
Customers are responsible for carefully reviewing and confirming all order details before submitting payment,
especially size, quantity, product type, color, and design. An incorrect size selection may result in an item
that cannot be resold. Reprinting or remaking such an item creates additional material, production, labor,
packaging, and shipping costs, as well as unnecessary processing time.
For this reason, Adonaifirst.com does not accept returns, exchanges, or refunds for items ordered in
the wrong size. Customers should consult the applicable size chart and verify their selections before
completing checkout.
4. Limited Exception — Duplicate Orders or Incorrect Item Quantity
The only standard exception to this policy is a duplicate order or an incorrect item quantity error (for
example, the customer unintentionally placed the same order more than once or ordered more items than
intended).
Any request under this exception must be submitted through the Contact page on Adonaifirst.com
within three (3) calendar days from the date the order was placed. Requests submitted after this
three-day period may not be eligible for a refund.
The customer should provide the order number and clearly explain the duplicate-order or quantity error.
Submission of a request does not automatically guarantee approval; the request must be reviewed and
confirmed by Adonaifirst.com.
5. Customer Responsibility
By placing an order, the customer acknowledges that they have reviewed the product information and entered
their order details correctly. The customer is responsible for confirming the selected size, quantity, product,
color, design, shipping information, and any other applicable details before submitting the order.
6. Agreement to This Policy
Adonaifirst.com • Customer Order Policy
By completing a purchase on Adonaifirst.com, the customer acknowledges and agrees to this Non-Refund,
Non-Return, and Non-Exchange Policy, including the limited three-day exception described above, to the
extent permitted by applicable law.
Thank you for carefully reviewing your order before purchase.
Adonaifirst.com • Customer Order Policy